Shipping Policy
1. General
This Shipping Policy applies to orders placed through heloravinu.com.
Orders are sold by:
NEILAN TEXTILES UG (haftungsbeschränkt)
Schönblickstraße 13
69436 Schönbrunn
Germany
2. Shipping Destinations
The destinations currently available for delivery are shown during checkout.
If a country or delivery address cannot be selected at checkout, we are currently unable to accept an order for delivery to that location through the website.
3. Shipping Methods and Costs
Available shipping methods and their prices are shown at checkout before you place the order.
Shipping costs may depend on factors such as the destination, selected delivery method, order contents and current carrier rates.
Any free-shipping offer or promotional shipping rate applies only when the conditions shown on the website or at checkout are met.
4. Delivery Estimates
The estimated delivery time for the available shipping method is displayed during the ordering process where available.
Delivery estimates begin after the order has been processed and handed to the carrier unless otherwise stated.
Delivery times are estimates and may be affected by weekends, public holidays, carrier delays, customs procedures, weather or other events outside our reasonable control.
Where no specific delivery date or period has been agreed, applicable statutory consumer delivery rules remain in effect.
5. Order Processing
We aim to prepare accepted orders for shipment as soon as reasonably possible.
Orders placed during weekends, public holidays or unusually busy periods may require additional processing time.
Once an order has been dispatched, tracking information may be provided where the selected carrier and shipping method support tracking.
6. Delivery Address
Customers are responsible for entering a complete and accurate delivery address.
If you notice an error after placing the order, contact us as soon as possible at info@heloravinu.com.
We cannot guarantee that an address can be changed after an order has entered the shipping process.
7. Failed or Returned Deliveries
If a parcel is returned to us because of an incorrect or incomplete address, repeated failed delivery attempts, refusal of delivery or failure to collect the parcel, we will contact you to determine the next step.
Additional shipping costs may apply if the customer requests reshipment and the failed delivery was not caused by us or the carrier.
8. Damaged, Missing or Incorrect Orders
If an order arrives damaged, incomplete or incorrect, contact us at info@heloravinu.com as soon as reasonably possible.
Please include your order number and useful details about the problem. Photographs of the parcel or item may help us resolve the issue more quickly.
Your statutory rights remain unaffected.
9. Customs and Import Charges
Where an order is delivered across customs borders, customs duties, import taxes or handling charges may apply depending on the destination and applicable law.
Any charges that are not already included and collected at checkout are generally the responsibility of the recipient, unless we state otherwise before the order is placed.
10. Contact
For shipping questions:
Email: info@heloravinu.com
Phone: +49 179 3689996
Website: https://heloravinu.com