Privacy Policy
1. Who Is Responsible for Your Data?
The controller responsible for the processing of personal data on heloravinu.com is:
NEILAN TEXTILES UG (haftungsbeschränkt)
Schönblickstraße 13
69436 Schönbrunn
Germany
Email: info@heloravinu.com
Phone: +49 179 3689996
2. What Personal Data We May Process
Depending on how you use our website and store, we may process information such as:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase information
- Payment-related information
- Customer service messages and correspondence
- IP address
- Browser and device information
- Website usage and technical log information
- Cookie and consent preferences
- Marketing preferences, where applicable
We only process personal data where we have an appropriate legal basis.
3. Why We Process Personal Data
We may process personal data for the following purposes:
Order processing and contract performance
We use the information necessary to accept, process, deliver and manage orders and to communicate with customers about their purchases.
Payments
Payment information may be processed by payment service providers in order to complete transactions, prevent fraud and manage refunds.
Delivery
We may share necessary delivery information with shipping and logistics providers so that orders can be delivered.
Customer service
We process communications and order information when responding to questions, complaints, returns and other support requests.
Website operation and security
Technical information may be processed to operate the website, maintain security, prevent misuse, diagnose technical problems and protect our systems.
Legal obligations
We may process and retain information when required by accounting, tax, commercial, consumer protection or other applicable laws.
Marketing
Where required, we use personal data for email marketing or similar communications only with appropriate consent or another valid legal basis. You can unsubscribe from marketing communications at any time.
Analytics and non-essential cookies
Where consent is legally required, analytics, advertising or other non-essential technologies are used only after the appropriate consent has been obtained.
4. Legal Bases Under the GDPR
Depending on the processing activity, we may rely on:
- Article 6(1)(b) GDPR: processing necessary to perform a contract or take steps requested before entering into a contract
- Article 6(1)(c) GDPR: processing necessary to comply with a legal obligation
- Article 6(1)(f) GDPR: processing based on a legitimate interest, such as website security, fraud prevention and efficient business administration
- Article 6(1)(a) GDPR: processing based on consent, for example for certain marketing activities or non-essential cookies
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before the consent was withdrawn.
5. Service Providers and Recipients
We may share personal data with service providers where necessary to operate the store, including:
- Website hosting and e-commerce platform providers
- Payment service providers
- Shipping and logistics providers
- Email and customer communication providers
- IT, security and technical support providers
- Analytics or advertising providers where appropriate consent has been given
- Professional advisers where necessary
- Public authorities where disclosure is legally required
Service providers receive only the data needed for the relevant service and must handle it in accordance with applicable data protection requirements.
6. International Data Transfers
Some service providers may process information outside the European Economic Area.
Where personal data is transferred to a country without an adequate level of data protection, we use or rely on appropriate safeguards where required, such as an adequacy decision, approved contractual safeguards or another lawful transfer mechanism.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies that are necessary for functions such as shopping carts, checkout, security, account sessions and site preferences.
Non-essential cookies, including certain analytics or marketing technologies, are used only where allowed by law and, where required, after consent.
You can manage available cookie choices through the website's cookie or privacy settings.
8. How Long We Keep Personal Data
We keep personal data only for as long as necessary for the purpose for which it was collected, unless a longer period is required by law.
Order, invoice and transaction records may be retained for the periods required by German commercial and tax law.
Customer service information is retained for as long as reasonably needed to handle the request and protect or exercise legal rights.
Marketing information is retained until consent is withdrawn, an objection is made, or the information is no longer needed for the relevant purpose.
9. Your Data Protection Rights
Subject to the requirements of the GDPR, you may have the right to:
- Receive information about how your personal data is processed
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of personal data
- Request restriction of processing
- Receive certain personal data in a portable format
- Object to certain processing, including direct marketing
- Withdraw consent at any time where processing is based on consent
- Exercise rights relating to certain automated decisions, where applicable
To exercise your rights, contact us at info@heloravinu.com.
We may need to verify your identity before acting on a request where necessary to protect your personal data.
10. Right to Complain
You have the right to lodge a complaint with a competent data protection supervisory authority.
For a business established in Baden-Württemberg, the relevant supervisory authority is generally:
Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Baden-Württemberg (LfDI Baden-Württemberg)
You may also contact another competent supervisory authority where applicable.
11. Security
We use reasonable technical and organisational measures designed to protect personal data against unauthorized access, alteration, loss, misuse or disclosure.
No online system can be guaranteed to be completely secure, but we take appropriate measures in relation to the nature of the data and the risks involved.
12. Changes to This Privacy Policy
We may update this Privacy Policy when our processing activities, service providers, website functions or legal obligations change.
The current version will be published on heloravinu.com.
13. Contact
For privacy questions or requests:
NEILAN TEXTILES UG (haftungsbeschränkt)
Schönblickstraße 13
69436 Schönbrunn
Germany
Email: info@heloravinu.com
Phone: +49 179 3689996